Articles Tagged "Crm"

Customer Acquisition Makes You Famous. Customer Retention Makes Money

Call Center Quality Assurance Software: 2025 Buyer’s Guide

What Sits at the Center of the Digital Experience Stack?

Salesforce to Acquire Regrello for AI Workflow Automation

Turning Resistance Into a Roadmap for Contact Center Transformation

The Ultimate Guide to CCaaS Providers and Platforms for 2025

Autonomous CX Starts Here: Use Cases That Deliver Real Marketing ROI

Why the Screen — Not the Stack — Defines Your Digital Experience

HubSpot Launches First CRM Connector for Anthropic's Claude

What Is Call Center Management? Strategy, CRM and Best Practices

Intuit Gets Conversational: AI Agents Tackle CRM, Finance and CX Tasks

HubSpot Launches First CRM Deep Research Connector to ChatGPT

Your Dashboard Is Outdated: Welcome to the Agentic AI Era

What Is a Hosted Contact Center?

Agentic CX and Marketing: The Future of Customer Journeys

The Forgotten Art of Planning in B2B Marketing

What Is Automatic Call Distribution (ACD)? A Complete Guide

Agility, Data and Human Connection: Greg Kihlstrom’s Vision for Digital Transformation

Understanding Customer Sentiment Analysis to Drive Business Growth

Bridging the Customer Expectation Gap With Unstructured Data

Marc Benioff’s Blueprint for CX Success with AI-Driven Customer Agents

Elevate Engagement Through Your Omnichannel Content Strategy

HubSpot's Acquisition of Clearbit: A One-Year Retrospective

Why Marketers Should Own the Revenue Technology Stack

CRM vs. CDP: What's the Difference?

From Insight to Action: Real-Time VoC in the Age of Impatience

Will Agentforce Be the Most Significant Innovation in Salesforce's History?