The Wire

With Constructor, ecommerce companies help shoppers discover the products they're most likely to buy, while growing engagement, conversions and revenue SAN FRANCISCO, June 25, 2026 /PRNewswire/ -- Constructor, the leading AI-powered search and product discovery platform for ecommerce companies, has been named a Leader in the Gartner Magic Quadrant for Search and Product Discovery placing furthest on the Completeness of Vision axis and highest on the Ability to Execute axis among all vendors evaluated. 1 This marks the second straight year Constructor has been recognized as a Leader in this Magic Quadrant. To access a complimentary copy of the Magic Quadrant, courtesy of Constructor, please click here.

San Francisco, June 24th, 2026 – Contentsquare, a global leader in customer experience intelligence, today announced its integration with Figma through its MCP (Model Context Protocol) connector, enabling teams to hard-wire deep behavioral context directly into the design process. With the Contentsquare MCP connector for Figma, product, design and UX teams can validate decisions with real-world customer intent and friction signals without switching tools or having to rely on manual analysis.

Evolve gives organizations greater control over how frontline interactions are designed, governed and improved PALO ALTO, Calif., June 24, 2026 /PRNewswire/ -- Zenarate, the leader in AI Simulation Training and Frontline Performance, today announced Evolve, an agentic conversational AI platform that helps enterprises automate, validate and continuously improve tier 1 and tier 2 customer interactions across voice and digital channels. As AI agents take on a larger role in frontline customer experience, organizations face a new operating challenge: human agents and AI agents are often trained, governed and measured separately.

Voice remains 40% of contact center volume, while 75% of leaders say legacy tools block omnichannel service In its first year, Zendesk’s AI-native voice solution surpassed 100 opportunities, achieved competitive wins against legacy providers, and landed a 4,000-seat deployment SAN FRANCISCO--( BUSINESS WIRE)--As AI agents take on more of the customer journey, voice remains a critical channel for customer service. Zendesk research shows voice still represents 40% of contact center volume and is growing, while 75% of contact center leaders say legacy technology prevents them from delivering a true omnichannel experience.

MOUNTAIN VIEW, Calif.--( BUSINESS WIRE)-- Bloomreach, the AI company for personalization, today announced new enhancements to its Loomi conversational agent, an AI shopping assistant that turns complex searches into guided shopping conversations. With an advanced new conversational engine and the ability to connect with third-party tools, the conversational agent now drives even more powerful experiences across the customer journey, remembering shopper preferences, reasoning through complex requests, fetching real customer reviews, and seamlessly guiding every individual from their first search straight to checkout.

SAN FRANCISCO, June 24, 2026 /PRNewswire/ -- Valence AI, an emotional intelligence infrastructure company, today announced $5 million in total funding, including a seed round led by Differential Ventures, with participation from Difference Partners, Willowtree Ventures, Change Paradox Ventures, and SRI International. The announcement coincides with the issuance of two U.S. patents on the company's proprietary audio signal processing pipeline, among the only patents ever issued on identifying emotional state from live speech in real-time conversation using deep learning.

Voices for Customer Experience gives AI agent platforms voices their enterprise clients need—cast, licensed, and captured for live support interactions NEW YORK CITY, NY / ACCESS Newswire / June 23, 2026 / Voices, the trusted platform for voice solutions powered by professional talent, today announced the launch of Voices for Customer Experience, a purpose-built offering for AI agent platforms that need voices designed to perform in live support interactions. With Voices for Customer Experience, AI agent platforms receive fully consented, studio-grade voice recordings from professional talent - ready to clone and deploy across their products for enterprise clients.

New report highlights how Alteryx and Snowflake help teams scale governed analytics and AI where their data lives, enabling faster insights, greater personalization and more effective operations IRVINE, Calif. — June 22, 2026 — Alteryx, Inc., an AI-ready data and analytics company, today announced that it has been recognized by Snowflake, the AI Data Cloud company, as a leader in the analytics and measurement category in The Modern Marketing Data Stack: Governing the Agentic Enterprise Report. Now in its fifth year, Snowflake’s Modern Marketing Data Stack report reflects a major shift in how marketing organizations operate—from fragmented tools toward AI-driven, agentic systems built on governed data foundations.

June 17, 2026 -- Why we raised a Series C -- The enterprise marketing stack was not built for agents. The tooling and services brands have run their marketing with for 20 years were built for a world that moved in months, not minutes.

Any enterprise team can now ask questions and get trusted answers from complete, real-time behavioral data, without moving data outside their environment, in the AI client they already use LONDON, June 17, 2026 /PRNewswire/ -- Celebrus, the global leader in first-party behavioral data and digital identity resolution, today announced the launch of Celebrus AI — a new conversational analytics capability that allows business users to ask questions directly against Celebrus' real-time, identity-resolved customer data and receive trusted answers grounded in live, first-party behavioral data. Celebrus AI works through the AI clients organizations already use — Anthropic Claude, Microsoft Copilot, and OpenAI ChatGPT — connected via the Celebrus Operations Server and MCP, which runs entirely within the customer's own virtual private cloud (VPC) environment against the Celebrus data model that has been perfected over the many years.