The CMSWire Contributor Community forms a key part of our editorial services. Our Contributor Community is comprised of expert practitioners and seasoned industry luminaries who bring fresh insights directly from the customer experience trenches.
We selectively accept new members with a strong preference for senior level practitioners who are able to meet our editorial guidelines. You may apply to become a CMSWire Contributor.
We are looking for original articles that share unique and useful information on topics within our area of coverage: customer experience, digital experience, customer support, customer service contact centers and everything in between. If a customer experience leader, such as a chief customer officer, or a VP of customer experience, would find it useful, we'll consider it. How-to articles, actionable tips or thought pieces which bring new ideas or unique experience to our readers are all welcome.
Important: We are not looking for broad strokes/generic content that barely scratches the surface and delivers things CX leaders already know. We are looking for content that takes a concept, a practice, a strategy and breaks it down into "how-to," actionable advice on how to improve customer experience processes and outcomes. This is quite a strong piece telling digital experience leaders exactly what to do with their technology stack.
This kind of summarizes our approach:
Think of it this way: don't tell us what is happening in customer experience. Tell us how it is happening and what we can do about it.
We also accept strong, opinionated takes on practices and why conventional wisdom is wrong and needs a restart, such as this critique on the Net Promoter Score and this piece that challenges conventional customer journey mapping. And we love strong takes on big news events in our space, such as this compare/contrast angle on OpenAI and Google in the agentic commerce world or this one on what Starbucks is up to in customer experience circles.
Keep in mind: our audience is a knowledgeable and engaged group, so write your articles for professionals with a heckuva lot of experience. These are people in the C-Suite or super close to it. Chances are if you worked through an issue or overcame a challenge, others are experiencing the same and would benefit from hearing about what you did.
We love to hear about your experience in the field, but please don't promote your company, your product or your service. Content that comes off as promotional in any way will be rejected.
We typically work with senior-level practitioners, but will selectively accept articles from notable leaders working for vendors. In the latter case the content must be focused on a business problem or industry analysis that is of broad interest.
If we accept your application, here are a few things to know:
If you are looking to get your product- or service-oriented content published on CMSWire, then this would fall under our Sponsored Content & Brand Boosting programs. Please contact [email protected] to discuss any sponsored content and brand boosting opportunities.
Still interested in contributing? Excellent! Please fill out the CMSWire Contributor application here.
Keep in mind that due to the high volume of pitches we receive it may take us up to two weeks to respond — but never fear, we will respond.