The Wire

Survey of 200 senior leaders across Western and Central Europe reveals widening gap between AI adoption and governance exposing risks in compliance, multilingual CX and customer trust NOTTINGHAM, England--( BUSINESS WIRE)--New research from CallMiner, the global leader in customer experience (CX) automation powered by conversation intelligence, reveals that organisations across Europe are rapidly scaling AI in CX, but governance frameworks are struggling to keep pace. While nearly all organisations (99%) say they are under pressure to scale AI in CX, fewer than four in ten (38%) say they have a clear and well-defined AI governance approach, creating growing risks across CX, governance, and trust.

New subscription embeds each company's business and customer context into more than 15 purpose-built agents and makes that intelligence available through ChurnZero and standalone AI assistants WASHINGTON, D.C., June 15, 2026 — ChurnZero, the AI platform and partner for customer growth, today announced Agentic Essentials, a complete agentic AI system for customer success in one subscription: agents that take on the work, intelligence that understands the business behind it, and reach that carries both wherever teams operate. Four interconnected capabilities deliver it: the AI Marketplace and its agents, Knowledge Sources, the new Customer Intelligence Profile and the new ChurnZero Connect (MCP).

The latest experience to SurveyMonkey’s market research suite offers proven methodologies, guided setup, and decision-ready insights to help teams validate ideas in hours SAN MATEO, Calif., June 10 2026 – SurveyMonkey, the world’s most popular platform for surveys and forms, today announced SurveyMonkey LaunchPad, a dedicated suite of ready-to-run, automated market research solutions built for marketing and product professionals who need fast, reliable answers before launching products and campaigns. Every launch starts with a question teams can’t afford to get wrong: Will this land with our target audience? But getting reliable market validation has traditionally required teams to wait months and spend heavily on agency-led studies, forcing many to rely on gut instinct or piece together DIY research.

The Siteimprove.ai platform adds two new agents to build on its advanced AEO insights with the Content Writing & Optimization Agent and PDF Remediation Agent DENVER, June 9, 2026 /PRNewswire/ -- GARTNER MARKETING SYMPOSIUM – Siteimprove, a leader in agentic content intelligence, today announced two new AI agents that build on its recently released advanced Answer Engine Optimization (AEO) insights capabilities. The new agents are the Content Writing & Optimization Agent and the PDF Remediation Agent for digital accessibility.

TORONTO--( BUSINESS WIRE)-- Messagepoint, a leading customer communications management (CCM) solutions provider, today announced the launch of MARCIE Assist ™, the first agentic AI capability that automates the work of customer communications management. With MARCIE Assist, Messagepoint is introducing a fundamentally new model for customer communications management (CCM)—one where users no longer need to manually execute complex tasks.

Agents build pipeline, create content, and run campaigns so the marketer can set the strategy, own the results, and get back to making. June 3, 2026 -- Today at Connections, Salesforce gave marketers their own AI team, agents that collaborate with them to build pipeline, create content, and run campaigns.

New York, NY – June 3, 2026 – Contentsquare, a global leader in customer experience intelligence, today announced it is among the first experience analytics solutions to be listed in Anthropic’s Claude Connectors Directory. With the Contentsquare MCP (Model Context Protocol) connector, teams can link customer experience data to Claude in minutes — no technical setup required.

The acquisition extends Aircall from AI-powered customer communications into multi-channel agentic revenue execution—automating follow-ups with prospects, CRM updates, deal scoring, and next steps after every customer interaction. PARIS & SEATTLE--( BUSINESS WIRE)--Aircall, the AI-powered customer communications platform trusted by more than 23,000 businesses worldwide, today announced the acquisition of Piper AI, a revenue intelligence and agentic sales orchestration company.

Built on Modulate’s Ensemble Listening Model, Velma Enterprise API is the missing layer in real-world voice conversations. Experience it at Customer Contact Week Las Vegas.

New offering enables enterprise customers to validate agentic workflows against a global network of skilled, real world testers before failures become customer, compliance, or brand crises AUSTIN, TX — JUNE 3, 2026 — Testlio, a leading AI-powered crowdsourced testing platform, today announced the launch of AI Agent Testing services at Money20/20 Europe. The comprehensive offering integrates Testlio's human-in-the-loop (HITL) orchestration and proprietary AI-driven insights from 13+ years of QA expertise into agentic workflows.