The Wire

Organizations can now automatically send personalized text message survey invites from Salesforce to drive higher engagement and faster, more informed decision-making SAN MATEO, Calif., March 31, 2026 – SurveyMonkey, the world’s most popular platform for surveys and forms, today announced the general availability of automated SMS survey invites within its Salesforce integration, available on AppExchange. This update allows CX and support teams to automatically send personalized survey invites by text message when key events happen in Salesforce, such as closing a support case or completing a transaction.

Media networks can now onboard and list audiences to DSP marketplaces like The Trade Desk and Yahoo DSP without secondary revshare fees, cutting total marketplace fees in half SAN FRANCISCO--(BUSINESS WIRE)--Hightouch, the leader in data and AI for marketing, today announced direct data onboarding integrations with The Trade Desk and Yahoo DSP, enabling media networks to list and monetize audiences in self-service ad marketplaces without paying secondary marketplace fees. Media networks using the new solution can cut total marketplace fees roughly in half compared to traditional onboarders like LiveRamp.

Voice AI leader appoints Chief Customer Officer and Chief Marketing Officer to scale what's working—deeper, faster, and for more brands ready to Flip the script on customer experience NEW YORK--( BUSINESS WIRE)-- Flip, the enterprise Voice AI platform purpose-built for retail/e-commerce, healthcare, and transportation, today announced the appointment of Amy McDonnell as Chief Customer Officer (CCO) and Lee Nadler as Chief Marketing Officer. On the heels of its $20 million Series A raised in January 2026, the hires are a direct response to surging demand.

Company combines modern voice AI with decades of banking and AI technology expertise to enhance customer experience and accelerate sales and collections in regulated industries; Previously announced Series A funding fuels U.S. expansion MIAMI--( BUSINESS WIRE)-- Acclaim, the developer of the AI-powered CX platform built for enterprises in regulated industries, today announced its formal U.S. market entry. The launch is supported by the appointment of industry veteran Fred Fontes as CEO and a previously announced $34 million Series A funding round led by Ratmir Timashev, co-founder of Veeam and Acclaim advisor.

Despite massive investments in AI tools, new research from Front shows most B2B teams are stuck paying high “Coordination Tax,” managing disconnected customer work behind the scenes San Francisco, CA – March 31, 2026 – AI was supposed to make customer experience faster, easier, and more efficient. But for many B2B teams, it's doing the exact opposite.

75% of marketers lose at least one workday each week to content coordination. FlowMotion automatically coordinates activities across systems in minutes from a single content trigger.

Ask NiceAI turns fragmented feedback and reviews into instant answers and ready-to-execute action plans PORTLAND, Ore., March 30, 2026 (GLOBE NEWSWIRE) -- AskNicely today announced the launch of Ask NiceAI, a conversational AI interface built directly into its customer experience (CX) platform, designed to help multi-location service businesses move from feedback to action in seconds not days. For operators running dozens or hundreds of locations, customer insight is rarely the problem, acting on it is.

Genesys Cloud reached nearly $2.6 billion in ARR in the fourth quarter, with Genesys total revenue of nearly $3 billion for fiscal year 2026 SAN FRANCISCO--( BUSINESS WIRE)-- Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, today announced a record-setting fourth quarter (Nov. 1, 2025–Jan. 31, 2026) finish to its fiscal year 2026. The Genesys Cloud™ platform ended the fourth quarter with nearly $2.6 billion in annual recurring revenue (ARR) i, growing more than 35% year-over-year.

Twilio’s direct connections provide faster throughput, better reliability, and a more secure and compliant messaging ecosystem. Twilio’s continued commitment to delivering a trusted communications ecosystem now enables customers to onboard communications workloads in days, not weeks.

Mobile-First Growth and AI Alerts Accelerated Creator and Brand Performance MADISON, Wis.--( BUSINESS WIRE)--URLgenius, leading mobile app linking and routing platform for brands, agencies, and commerce creators, today reported record 2025 performance driven by mobile-first workflows, scaled creator adoption, and URLgenius Marketplace growth. In 2025, URLgenius routed 1 billion shopper sessions into top commerce apps, driving an estimated $6.8 billion in commerce.