The Wire

Enables modernized customer communications with greater scale, performance, and control; without sacrificing governance or compliance. BURLINGTON, Mass., May 19, 2026 /PRNewswire/ -- Precisely, a global leader in data integrity today announced that EngageOne™ Compose and EngageOne™ Vault can now be deployed on Amazon Web Services (AWS).

GoTo Connect CX Complete unifies the full customer experience, helping SMBs resolve issues faster, deliver consistent customer interactions, and drive stronger business results BOSTON--( BUSINESS WIRE)-- GoTo, the leader in cloud communications and IT, today announced GoTo Connect CX Complete, a new AI-powered offering that unifies all of GoTo Connect’s customer experience (CX) capabilities into a single platform. The solution brings together the company’s industry-leading phone system, AI-powered CX tools, and every customer interaction, whether by phone, text, web chat, WhatsApp, or webinar.

Partnership advances AEO strategies and data, converting answer engine demand into measurable growth SAN FRANCISCO, May 19, 2026 (GLOBE NEWSWIRE) -- Jordan Digital Marketing (JDM), an independent digital marketing agency specializing in elite account performance for high-growth B2B and B2C lead gen clients, today announces its agency partnership with leading AI search discoverability platform Profound. As one of the first three agencies to become a Profound Partner, JDM has been at the forefront of leveraging data and intelligence across the fast-evolving landscape of AEO (Answer Engine Optimization), which encompasses models including ChatGPT, Google AI Overview, Claude, and more.

The world's leading email signature management platform introduces its AI offering, giving marketing leaders the power to create and deploy brand-perfect signatures without a designer, a developer, or a single line of code. NEW YORK, May 18, 2026 /PRNewswire/ -- WiseStamp, the world's leading email signature management platform, today announced the launch of its AI offering, including AI Designer, Template Gallery, and enhanced Signature Studio, making it the first email signature platform to bring artificial intelligence to every stage of email signature creation, customization, and deployment.

Supports AI-first engagement model for contact centers May 14, 2026 -- Plano, TX – Ribbon Communications Inc. (Nasdaq: RBBN), a global leader in real-time communications technology, IP routing and optical networking solutions, today announced that Salesforce is partnering with Ribbon for its proven Session Border Controller Cloud Native edition ( SBC CNe) and Policy and Routing Engine ( PSX) in the public cloud to accelerate time to market for its new agentic AI contact center offering, Agentforce Contact Center. Ribbon’s cloud native containerized voice communication solution, including SBC CNe and PSX, routes and helps secure voice calls to agentic AI and human agents using Agentforce Contact Center.

AI-powered Growth Flow helps businesses capture, engage, and convert customers through automated workflows SAN FRANCISCO, May 14, 2026 /PRNewswire/ -- Typeform, the AI engagement platform that helps businesses create workflows to engage audiences, today launched Growth Flow, an AI-powered customer lifecycle solution that turns every form response into an automated journey. Growth Flow connects lead capture, enrichment, nurturing, conversion, feedback, retention, and expansion in a single platform.

The first open developer platform for building rich, branded, interactive experiences on top of Zendesk Messenger MIAMI, FL — May 14, 2026 — Stackable Labs today launched a new developer platform for building rich, interactive experiences on top of Zendesk Messenger — extending customer service messaging beyond flat text exchanges into actionable, fully customized experiences that feel native to each company’s brand, workflows, and customers. Messaging has become a primary channel for customer support, and AI has dramatically improved the speed and scale of those conversations.

Industry-first capability reads live customer context to produce tailored outreach at scale WASHINGTON, D.C., May 12, 2026 — ChurnZero, the AI platform and partner for customer growth, today announced AI Email Play Steps, an industry-first AI-powered personalization capability built directly into automated customer success workflows. The new capability helps customer success teams eliminate the tradeoff between personalization and scale by using live customer data to draft context-aware emails when a play is triggered.

Findings Also Show 69% of Customers Would Switch From Human Service to Automation – As Long as It Resolves Their Issue MELVILLE, N.Y., May 12, 2026 — New survey research from Verint ® reveals 79% of respondents would switch to a competitor after a single negative customer experience. Further findings show customers are not frustrated with AI self-service, but with AI that leaves their issues unresolved.

Voice AI and a new brand reflect the shift toward connected, well-governed, and scalable customer experience BOZEMAN, MT, May 11, 2026 – Quiq, the enterprise agentic AI agent platform trusted by more than 150 global brands, today unveiled Voice AI and advanced its platform to support enterprises moving from isolated AI pilots to scaled deployments that must operate consistently throughout the customer experience. The company also introduced a new brand that reflects this next phase of customer experience.