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| Month | Theme 1 | Theme 2 |
|---|---|---|
| January | Customer Data Rewired: From CDPs to Composable Intelligence | The AI-Mature Contact Center: What’s Changing in 2026 |
| February | AI in the DX Stack: Maturity, Myths and What’s Working | From Signals to Strategy: Operationalizing Real-Time Customer Insights |
| March | The Rise of Enterprise Architects: Designing Systems for Scalable Growth | Where Agentic CX Is Reaping ROI for Customer Experience Teams |
| April | Customer Service Reimagined: Where AI, Empathy and Efficiency Meet | Journey-Led Transformation: Aligning CX, EX and Business Strategy |
| May | CMO Power Plays: The Creative-Data Leadership Mandate | The Predictive Stack Emerges: Real-Time CX Starts With Better Architecture |
| June | Agent Empowerment as Strategy: Building the Support Teams of Tomorrow | Customer Service Roadmap: Bold Moves for the Back Half of 2026 |
| July | The CX Operating System: How Enterprises Are Orchestrating Customer Experience | Martech Consolidation: Rationalizing the 2026 Digital Experience Stack |
| August | Human + AI CX Teams: Designing the Augmented Enterprise | The Discovery Disruption: AI Search and the Agentic Buying Journey |
| September | The AI Governance Imperative for Customer Experience Leaders | Context Engineering: The New Martech Battleground |
| October | Voice AI and Conversational Interfaces: The Next CX Battleground | Operational Excellence Becomes Brand Strategy |
| November | The New Customer Data Architecture: From CDPs to Intelligent Systems | The DXP Identity Crisis: Branding, Impact, Competitive Differentiators |
| December | Next-Gen CX Leadership: Orchestrating Experience in the Age of AI | Marketing Leadership in the Age of Autonomous Systems |
NOTE: CMSWire's editorial calendar is subject to change as the market evolves. For additional questions, please contact us. You may also request a copy of our media kit here.