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| Month | Theme 1 | Theme 2 |
|---|---|---|
| January | Building a Customer Data Strategy: Key Trends for 2025 | Reinventing Yourself: Core Skills for AI-Driven Experiences |
| February | AI-Powered Customer Service: Human-AI Hybrid Teams for 2025 | Beyond NPS: Customer Experience Metrics in 2025 |
| March | Unifying Customer Journeys: Bridging Digital and Human Touchpoints | AI-Driven Insights: How to See Further and Faster |
| April | AI in Action: Sanity-Checking the Agent Workforce | Composable DX: Building Durable Digital Ecosystems |
| May | Transforming Contact Centers: Elevating the Customer Experience Beyond Support | Customer Loyalty in the Experience Economy: Strategies for Long-Term Engagement |
| June | The Evolving Role of the CMO: Balancing Data, Creativity and Strategic Leadership | Taming Martech Complexity: An Essential Guide |
| July | The Omnichannel Disconnect: Why Customers Still Feel Frustrated | Optimizing the Contact Center Tech Stack: What Moves the Needle? |
| August | Digital Experience in 2025: Where's the Center of the DX Stack? | Customer Journey Intelligence: How Data Leaders Drive CX and Operational Excellence |
| September | AI in DX Platforms: Where's the Innovation? | Customer Retention Over Acquisition: Post-ZIRP Shift in CX Strategy |
| October | CX and ROI: What Does the C-Suite Value? | CMOs in the Age of AI: Dinosaurs or AI Asteroids? |
| November | Smarter Customer Service: Transitioning from Cost Center to Value Center | The Future of Customer Data: Is It Still a CDP World? |
| December | How Data Is Learning to Speak (BI + AI) | CX Leadership in 2026: What’s Next? |
| Month | Theme 1 | Theme 2 |
|---|---|---|
| January | Customer Data Rewired: From CDPs to Composable Intelligence | The AI-Mature Contact Center: What’s Changing in 2026 |
| February | AI in the DX Stack: Maturity, Myths and What’s Working | From Signals to Strategy: Operationalizing Real-Time Customer Insights |
| March | The Rise of Enterprise Architects: Designing Systems for Scalable Growth | Where Agentic CX Is Reaping ROI for Customer Experience Teams |
| April | Customer Service Reimagined: Where AI, Empathy and Efficiency Meet | Journey-Led Transformation: Aligning CX, EX and Business Strategy |
| May | CMO Power Plays: The Creative-Data Leadership Mandate | The Predictive Stack Emerges: Real-Time CX Starts With Better Architecture |
| June | Agent Empowerment as Strategy: Building the Support Teams of Tomorrow | Customer Service Roadmap: Bold Moves for the Back Half of 2026 |
NOTE: CMSWire's editorial calendar is subject to change as the market evolves. For additional questions, please contact us. You may also request a copy of our media kit here.