Organizations using AI in their CX stack reported up to 20% increases in customer satisfaction and 15% cost savings compared to non-adopters. This eBook goes beyond the hype and reveals how leading organizations are using AI today, what challenges they’re still facing and which strategies are paying off.
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Contact Centers & CCaaS
Stay up-to-date with the latest Contact Center and Contact Centers as a Service (CCaaS) news and insights at CMSWire. Our Contact Centers CCaaS channel delves deep into the evolving world of customer service best practices, best CCaaS platforms and how AI is changing the customer service landscape.
Our editorial team covers everything from inbound calls to agent experience to self-service and the latest in AI-driven chat interactions. Call centers and contact centers are pivotal interaction points in the broader customer experience journey and key areas of investment as artificial intelligence advances continue to move the bar in terms of what is possible for self-service, agent empowerment and automation.