This eBook shows how AI is solving the stuff that’s really slowing your contact center down, while keeping your human agents front and center where it counts. It’s not about replacing people with bots. It’s about giving your team time, tools and room to be great at what only humans can do: empathetic, effective service.
Channel
Modern Customer Service
CMSWire's Modern Customer Service channel addresses the key challenges facing today's CX-focused customer service leaders, as they navigate ever evolving customer demands, complex regulatory environments, new technology capabilities and the seismic shifts that artificial intelligence for customer service is ushering into the world.