Editorial
Digital Workplace
Chatbot or Chatbaby? Why Chat Technology Needs Time to Mature
Feature
Digital Workplace
Workplace Showdown: Amazon Alexa vs. Google Assistant
Editorial
Digital Experience
For a Better User Experience, Forget Alexa, Use Occam’s Razor
Editorial
Customer Experience
A Good Chatbot Is Hard to Find
Feature
Customer Experience
8 Considerations When Branding Your Chatbot
Feature
Digital Workplace
7 Technology Trends Shaping the Digital Workplace
Feature
Digital Workplace
Gartner Digital Workplace Hype Cycle: Get Ready for an Exciting Ride
Editorial
Digital Workplace
How Voice-Based AI Improves the Digital Workplace
Feature
Digital Workplace
X.ai Releases Pro Version of its Artificial Intelligence Scheduling Agent
Feature
Digital Workplace
Microsoft Buys AI-Powered Genee for Office 365
Feature
Customer Experience
Google I/O: An Always Listening Assistant, Deeper Enterprise Push
Feature
Customer Experience
Next IT Releases Next Gen of Virtual Assistant, Designed for Live Chat Handoffs
Feature
Customer Experience
Excendia: A Siri-Like Voice Agent for Business