The Wire

The integration's extensive network of agents and connections provide Opal users with a unified view of the customer journey NEW YORK, Oct. 16, 2025 /PRNewswire/ -- Optimizely, the leading digital experience platform (DXP) provider, today announced that Optimizely Opal, its agent orchestration platform for marketing, is now integrated with Gemini Enterprise, Google Cloud's new platform that empowers teams to securely discover, create, share, and run AI agents in a single destination. Gemini Enterprise can unify data across dozens of enterprise systems, while Opal analyzes that data to recommend, and even execute, personalized marketing campaigns.

Acquisition brings real-time agent assist and automated QA capabilities to support automation leader's growing platform ST. LOUIS, Oct. 16, 2025 /PRNewswire/ -- Capacity, the AI-powered support automation platform for Contact Centers, today announced the acquisition of Creovai, a leader in real-time agent assist and automated quality assurance solutions.

Oct. 15, 2025 -- Claude Haiku 4.5, our latest small model, is available today to all users. What was recently at the frontier is now cheaper and faster.

SAN JOSE, Calif., Oct. 13, 2025 — Zoom Communications, Inc. (NASDAQ: ZM) announced a strategic go-to-market (GTM) partnership with Oracle designed to help organizations transform the experience they deliver to customers through faster resolutions, streamlined omnichannel interactions, and intelligent self-service. With this partnership, Zoom CX can now run on Oracle Cloud Infrastructure, bringing the capabilities of Zoom’s customer experience platform to even more organizations.

Improved precision, accuracy and relevance now grounds Agentforce with the best enterprise-approved knowledge MONTREAL, October 14, 2025 -- Coveo, the leader in AI-Relevance, delivering best-in-class AI-search and generative experiences that maximize business outcomes at every point-of-experience, today announced two new high-demand capabilities, custom context and broader compatibility, that dramatically enhance the relevance, intelligence, and actions of support experiences built on Agentforce. “When we combined Agentforce with Coveo, the results were on another level,” said Joyce Leung, VP of Support Operations at Illumio. “Our internal testers went from saying, ‘this is okay’ to literally saying ‘wow.’ The multiplier effect of bringing the two solutions together was incredible, consistently returning responses that truly amazed our team.” “Service, Commerce and Marketing leaders everywhere are under pressure to deliver faster, more accurate, and more trusted experiences at scale,” said Jujhar Singh, President & GM, Applications and Industries, Salesforce. “Combined with Agentforce, Coveo supports the next generation of AI agents that meet that challenge by combining deep enterprise knowledge with contextual intelligence, empowering teams to serve customers with precision, speed, and confidence.” With the introduction of custom context pass through, Coveo Relevance Augmented Passage Retrieval API (PR-API), used to retrieve knowledge from Coveo’s unified index, now delivers even more precise results by tailoring information retrieval using granular user-specific data like agent role, account tier, or product line. The result is pinpoint-relevant answers that improve self-service success, reduce handle time and mean time to resolution. “With these capabilities, we're giving enterprises key pieces to build successful agents: control and context,” said Richard Tessier, Co-Founder and SVP Product, Coveo. “Coveo for Agentforce goes beyond better answers - it enables smarter actions, grounded in enterprise truth, shaped by the user’s reality.

Built on the Intuit platform, powerful new Shopify-specific enhancements, seamless omnichannel campaigns across email and SMS, and more robust reporting and analytics just in time for the holidays MOUNTAIN VIEW, Calif.--( BUSINESS WIRE)-- Intuit Inc. (Nasdaq: INTU), the global financial technology platform that makes Intuit TurboTax, Credit Karma, QuickBooks, and Mailchimp, today announced a suite of powerful new Intuit Mailchimp features designed to help retailers reach new customers and drive revenue growth during the busiest shopping season of the year. Mailchimp’s recent Holiday Shopping Unwrapped report found that 43% of shoppers made a purchase tied to at least one holiday moment during the Early Lead-Up phase (October 1–31), underscoring how critical it is for marketers to prepare their holiday marketing strategies earlier than ever.

At Dreamforce 2025, Salesforce reveals how two decades of connecting customers, data, and trust have led to the next leap in business — the rise of the Agentic Enterprise, where AI doesn’t replace people, it elevates them. With the launch of Agentforce 360, Salesforce introduces the world’s first platform designed to connect humans and AI agents in one trusted system — empowering every employee to achieve more, every customer-facing moment to deliver more, and every company to operate with unprecedented intelligence and speed.

Salesforce pledges to invest in AI innovation, customer success, and workforce development in the City Company welcomes nearly 50,000 attendees to the 23rd annual Dreamforce, the world’s largest AI event, to hear from customers becoming Agentic Enterprises Dreamforce is expected to generate $130 million in revenue for the City of San Francisco and create 35,000 local jobs The combined all-time donations of Salesforce, the city’s top corporate philanthropist, and the Benioffs surpass $1 billion to the Bay Area SAN FRANCISCO – October 13, 2025 – Salesforce (NYSE: CRM), the world’s #1 AI CRM, today announced plans to invest $15 billion in San Francisco over the next five years, reinforcing the city’s status as the world’s AI capital. The investment will support a new AI Incubator Hub on the Salesforce San Francisco campus, grow the AI ecosystem by investing in workforce development and training, and help companies transform into Agentic Enterprises.

Canto XI launches with new products powered by the Canto AI engine to end digital asset chaos, streamline fragmented workflows, and accelerate brands’ content creation ATLANTA – October 8, 2025 – Canto, the pioneer of digital asset management (DAM), today announced the launch of Canto XI. The 11th generation of Canto’s platform is its boldest reinvention ever, transforming DAM into a true intelligent content hub, purpose-built for the AI era.

New capabilities boost AI Agents, Employee Service, and CCaaS with smarter automation, better collaboration, and deeper insights - delivering outcomes businesses and customers want SAN FRANCISCO, Oct. 8, 2025 /PRNewswire/ -- Zendesk, the world's leading AI service provider, today announced major breakthroughs in AI innovation at its AI Summit designed to strengthen its Resolution Platform. In response to increasingly complex and high-volume customer and employee interactions, Zendesk's complete AI-first solution – purpose-built for service – empowers Customer Service, Employee Service and Contact Center teams with the capabilities to resolve issues more efficiently and deliver better outcomes.