Latest Contact Center Articles

The Contact Center Cost Cut That Actually Improves CX

Where Agentic CX Actually Pays Off (And Where It Doesn’t Yet)

Cresta Launches Knowledge Agent for Contact Centers

Spectrum & RingCentral Launch AI Contact Center Suite

Talkdesk Launches Customer Experience Automation Operations Center

Salesforce Launches Agentforce Contact Center to Unify AI, Voice and CRM

CallMiner Adds AI Classifiers & Custom Summaries to CX Platform

AVOXI Launches Trusted Outbound Voice to Fight Spam Labels

FCC Offshore Call Center Proposal Puts Customer Experience Leaders on Notice

RocketPhone.ai Reports 1,100% Customer Surge as Conversation Intelligence Demand Rises

26 Call Center Statistics Every CX Leader Should Know for 2026

Will AI Cost More Than Offshore Human Agents in Customer Service?

Zoom Virtual Agent 3.0 Adds End-to-End AI Resolution for Customer Service

Verint Adopts Unified Brand After Calabrio Merger

Scala Exits Stealth With $8.5M for Contact Center Intelligence

Medallia’s AI Bet in Vegas: Can Customers Move From Insight to Action?

Contact Center AI Didn’t Plateau. It Went Operational.

Genesys Launches LAM-Powered Agentic Virtual Agent

When Contact Center AI Starts Working Against Agents

8x8 Reports Surge in AI-Powered CX Platform Adoption

Decagon Triples Valuation to $4.5B With $250M Series D

6 Ways AI Turns Contact Centers Into Intelligence Hubs

Bake AI, Automation and Copilots — Without Sacrificing CSAT

Liveops Launches LiveNexus AI Platform for CX Modernization

The Most Important CX Signals Happen Before the Survey

NiCE Unveils Cognigy Simulator for AI Agent Testing

What Contact Center Operations Reveal About Your Customer Experience