Articles Tagged "News"

Kustomer Architect Aims to Replace CX Deflection Metrics With Business Outcomes

At Relate 2026, Zendesk Launches AI Agents Priced on Resolutions, Not Seats

PolyAI Makes Enterprise Conversational AI Self-Serve

After Uncertainty, Qualtrics Closes Deal on $6.75B Press Ganey Forsta Acquisition

Quiq Launches Voice AI to Unify Enterprise Customer Experience

Chatbase Launches Voice AI for Phone Support

What NiCE's Q1 2026 Results Reveal About Agentic AI in the CX Enterprise

SurveyMonkey Embeds Survey Creation and Analysis Inside Claude

Alchemer Digital Update Targets the Post-Interaction Survey's Dominance in Mobile Feedback

8x8 Updates Platform for CX with AI Studio, Real-Time Analytics and Silent Mobile Authentication

Omnichat Relaunches as Omni AI, Targets Enterprise CX With Autonomous Agent Workforce

Sierra Raises $950M at $15B Valuation, Eyes Transformation Beyond Customer Support

ServiceNow Launches Autonomous CRM to Replace Legacy Record-Keeping With End-to-End AI Execution

Twilio's Q1 2026: Voice AI Hits a 5-Year High as CX Orchestration Race Intensifies

Optimizely Launches Remote MCP Server to Bring Experimentation Into AI Tools

AskNicely Launches Reputation Manager for CX Platform

Acquia Wants to Be the Command Center for Your Entire Digital Stack

Microsoft Launches Real-Time Voice Agents, New Agentic Features Across Dynamics 365 CX Portfolio

ASAPP Adds 5 AI Agents to Customer Experience Platform

PolyAI Launches Agent Development Kit to Put Enterprise CX Development Back in Developers' Hands

Amazon Acquires NLX to Accelerate No-Code AI Deployment in Connect

DOJO AI Raises $6M Seed Round to Expand Agentic Marketing Platform

Shade Closes $14M Round as AI-Driven Media Asset Management Heats Up

Nvidia CEO Jensen Huang Tells the SaaS World: Agentic Is Here. Adobe Is Listening

Anthropic Labs Launches Claude Design Tool for Visual Prototyping

Conductor Launches AgentStack for Answer Engine Optimization

Adobe Doubles Down on Agentic AI — But the Hard Work May Be the Operating Model