Articles Tagged "News"

Customer Contact Week 2026: Capturing the AI Announcements in Contact Center Technology

Verint Launches 3 Agentic AI Tools for Contact Centers

RingCentral Adds Agentic AI to RingCX Platform

Five9 Debuts Agentic Voice AI Agents for Contact Centers

Gradial Lands $65M Series C for Agentic Marketing Platform

Zoom Expands Virtual Agent With Architect & Performance Suite

Dialpad Brings Conversation Intelligence to Gemini Enterprise

Adobe Launches Brand Visibility Tool for AI Search

Konecta Debuts Kolibri to End AI Pilot Purgatory

TELUS Digital Joins Cresta to Scale Customer Experience AI

NiCE Launches Dedicated AI Innovation Lab to Push Agentic CX to Enterprise Scale

Adobe Launches CX Enterprise Coworker Agent

Pega Launches Pega Customer Engagement Studio for Marketers

Google Adds AI Visibility Reports to Search Console

Figma Make Brings Visual Editing to Live Codebases

Sprinklr Acquires ViralMoment to Close the Video Listening Gap

Capacity Adds Natural-Language Analytics to CX Platform

Kustomer Architect Aims to Replace CX Deflection Metrics With Business Outcomes

At Relate 2026, Zendesk Launches AI Agents Priced on Resolutions, Not Seats

PolyAI Makes Enterprise Conversational AI Self-Serve

After Uncertainty, Qualtrics Closes Deal on $6.75B Press Ganey Forsta Acquisition

Quiq Launches Voice AI to Unify Enterprise Customer Experience

Chatbase Launches Voice AI for Phone Support

What NiCE's Q1 2026 Results Reveal About Agentic AI in the CX Enterprise

SurveyMonkey Embeds Survey Creation and Analysis Inside Claude

Alchemer Digital Update Targets the Post-Interaction Survey's Dominance in Mobile Feedback

8x8 Updates Platform for CX with AI Studio, Real-Time Analytics and Silent Mobile Authentication