Thoma Bravo to Acquire Call Center Provider Verint Systems for $2 Billion

The Gist

• $2B Verint deal. Thoma Bravo is close to acquiring Verint Systems for $2 billion, a move that would mark one of the biggest call center software buyouts of 2025.
• Market reaction. Verint shares surged 22% on the news, landing on Barron’s “most moving stocks” list as investors weighed the potential take-private.
• Strategic consolidation. Adding Verint to Thoma Bravo’s portfolio alongside Calabrio, Medallia and Aisera could reshape the WEM, VoC and AI agent landscape across CCaaS ecosystems.

The call center software industry could be getting a $2 billion boost.

Thoma Bravo, a US-based private equity firm, is close to finalizing a deal to acquire call center software provider Verint Systems for $2 billion, according to industry reports.

Reuters reported Sunday, Aug. 24 the company closed at $20.47 on Friday. It had a market valuation of $1.23 billion, according to LSEG data. Multiple reports have the deal closing Monday, Aug. 25.

Thoma Bravo reported on its website it has made 535 transactions and has $184 billion assets under management as of March 31, 2025. This potential acquisition would follow Thoma Bravo’s $12.3B Dayforce go‑private last week, reinforcing Thoma Bravo's active software deal cadence this quarter. 

Verint shares jumped 22% on the headlines, appearing on Barron’s “most moving stocks” list Monday morning.

UPDATE: The companies made it official the morning of Aug. 25 in a press release confirming the merger.

What Does This Mean for the Call Center Space?

Thoma Bravo already owns Calabrio (WEM) and Medallia (VoC/EX) and has invested in Aisera (conversational AI)—a stack that overlaps/adjacently competes with major slices of Verint’s suite. A Verint buy would concentrate WEM + VoC + conversational AI assets under one PE owner and could reshape partner/ISV ecosystems across Contact Center as a Service (CCaaS)/customer experience.

Verint positions itself as an AI‑led CX automation platform spanning contact center analytics, bots, forecasting/WFM and feedback.

Thoma Bravo Confirms Verint Will Merge With Calabrio

In the press release out this morning, Thoma Bravo officials confirmed workforce engagement management provider Calabrio and Verint will be combined into one company. They touted the merger will create a powerhouse of customer experience (CX) automation solutions, a market worth more than $50 billion.

“Together Calabrio and Verint will bring a powerful set of products to accelerate a shared vision: delivering an AI-powered, open CX-platform to customers who are focused on driving strong business outcomes in their operations. As a combined company we are well positioned to lead the industry forward,” Dave Rhodes, Calabrio CEO, said in a statement.

Recent Notable Contact-Center & CX Acquisitions (2022–2025)

Editor’s note: A look at some call center and customer experience software acquisitions over the past three years:

Thoma Bravo Eyes $2B Verint Deal Amid CX AI Boom

Thoma Bravo's pending $2 billion acquisition of Verint Systems reflects the private equity firm's significant bet on AI-powered customer experience technology. The deal positions the firm to capitalize on the accelerating consolidation within the contact center space, where AI integration has become essential for competitive differentiation.

Market Consolidation Accelerates

The Verint acquisition follows a broader pattern of strategic moves in the CX technology sector. Recent deals include Zendesk's acquisition of Klaus and Genesys's purchase of Radarr Technologies, signaling investor confidence in AI-driven customer service platforms.

Verint's appeal stems from its focus on AI-powered emotion detection and real-time agent insights. The company's technology analyzes customer sentiment and provides agents with contextual guidance during interactions, capabilities that align with current market demands.

Related Article: Call Center Statistics That Matter: What Customers Expect in 2025

AI Becomes Table Stakes

Industry analysts note that AI has evolved from optional enhancement to fundamental requirement in customer experience platforms. Organizations are implementing predictive analytics, sentiment analysis and agent-assist copilots to improve both customer satisfaction and operational efficiency.

The technology enables companies to automate routine interactions while maintaining personalized service. Advanced platforms now offer omnichannel orchestration and data integration capabilities that unify customer touchpoints across multiple channels.

Strategic Implications for CX Leaders

The acquisition trend suggests CX executives should prioritize AI-driven automation and personalization initiatives. Successful organizations are balancing efficiency gains with empathetic service delivery, focusing on workforce engagement alongside technological advancement.

Market dynamics favor companies that can deliver integrated experiences across customer service, marketing and sales systems. The emphasis on hyper-personalization and frictionless service delivery continues to drive investment in next-generation CX platforms.

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Mike Hoffmann, a partner at Thoma Bravo added: “We have been active in the CX space for many years and are excited to bring these two companies together to lead more innovation and growth in the category. Calabrio and Verint both have powerful product portfolios and go-to-market strategies that cover the needs of a wide spectrum of the market. Together, the combined company will have the industry’s broadest CX platform, enabling brands of all sizes to drive transformative, AI-driven outcomes.”

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